Computer Repair Tips at Personal Level

The counts of risks and faults associated with a personal computer or laptop are increasing day by day because of the entire dependency of human beings for every personal and professional task of their life. They keep on using it 24 hours without any rest, without any care that is why systems are prone to frequent malfunctioning.

Yes, it is a must requirement to consult a professional when any type of problem occurs in the PC. At the same time some of the general computer issues, not complicated; one can try solving at our personal levels.

For this one needs a brief understanding of certain computer repair tips which might prove beneficial in debugging the problem and also helps in saving lots of time and money of the user. As many issues are related to before and after the computer start up, let’s discuss them separately for more clarity.

· Computer not starting up: You can find out the reason for your system not starting up properly. You can check out the following:

· Checking cable connections: You should thoroughly check for loose connections. Ensure that the cables are firmly pushed into their respective sockets properly. Also confirm whether the power cable is properly connected or not.

· Check laptops battery: Make sure that the battery is charged enough to start the laptop. If not, try plugging in some other power source.

· Start up in safe mode: This helps in investigating the issue with the computer and runs a security scan as the computer starts up. One needs to press F8 and choose the safe mode option from the screen.

· When computer starts up: When there is no problem during the start up process, there might be issues related to slower processing and freezing of the computer window. One can try some of the following tricks to ensure its proper functioning.

· Reboot the system: by shutting down or restarting the PC, files and programs are properly closed and fresh new copies are fetched from the hard drive to begin the processing. Normally restarting solves maximum of computer problems.

· Run security scans program: Make sure that a proper anti-virus is installed. Update it regularly and run the scans so as to delete infectious files and viruses.

· Uninstall programs: In case you find malfunctioning as you install a new software, or you find two versions of similar program in your computer, make sure you uninstall both and reinstall them properly.

· Use only single anti-virus program: Installations of more than one anti-virus occupies more space in the memory and makes it heavy. Many times just because of this our system starts working slowly so one should make sure that only one anti-virus is installed for safety.

· System Repair: If no other tips from the above work, you can choose for Laptop Repair once. You need to insert original windows disk into the drive and restart the system and then press R.

· System Restore: This helps in reverting back the system to last state in which it was working properly. On clicking the option, a restore point along with date will appear so you can choose according to the desired situation.

None of the risks would further damage the computer if one follows these steps carefully to find and solve the problems.

Successful Help Desk Support

As a business owner, the inner working of your company is your responsibility. Whether your help desk is in-house or you outsource customer support, there are ways to ensure the success of your customer service department. Here are five tips for improving help desk support within your company:

1. Mix Your Staff

When it comes to your help desk, customer questions and complaints will be varied. Your customers do not want to be transferred to multiple agents for their issue to be handled correctly. Agents that make up your support team should be a varied bunch. Employ agents that are skilled in customer service, those that are able to help with technical issues, and those that are able to issue refunds and returns. The more varied your help desk support, the less likely your customers are to be placed on hold or transferred multiple times.

2. Evaluate Costs

Take a look at your customer complaint log. If you see a trend emerge, it is often cheaper to spend money putting a permanent fix on the problem than to keep fielding customer complaints. For example, if your agents are spending the majority of time helping people navigate your website, your site needs a serious overhaul. If agents are spending hours on the phone telling customers how to assemble your product, instructions included in your packaging need to be made clearer.

3. Employ Self Service

Give customers a way to resolve their own issues and answer their own questions. Employing self-service solutions can take 20 percent of the load off of your agents. These solutions work well at the lowest level. For example, install software that will allow users to check shipment status by following a prompt and inputting a telephone number. Give customers a way to reset their password for your website over the phone. While these solutions only work well at the lowest levels of service, they free your agents to concentrate their efforts on more important customer issues.

4. Evolve

Be flexible in the way that field customer queries and resolve issues. Just as you need to evolve to grow your company, you should constantly be looking at ways to improve the customer service your company offers. Take a look at your metrics at least once per month. Are call times too long? Are customers transferred too often? Are you issues resolved at a percentage that is higher than average? Your metrics hold the key to improvement; use them wisely.

5. Empower Employees

When employees are given the ability to solve issues on their own, morale is boosted. Happier employees equal motivated employees and, in turn, a better experience for the customer. Give your employees the information and skills that they need to resolve customer complaints in an appropriate manner. No agent should be forced to get authority from a manager to solve a simple problem.